Your Privacy Is Our Responsibility
This policy provides a full explanation of how your personal information is collected, stored, and kept secure on the ku988 platform.
Introduction & Scope
This privacy policy applies to all users of the ku988 platform. By using the site, you are considered to have accepted all terms of this policy.
ku988 is a trusted, mobile-first online casino and betting platform for users in Bangladesh. We believe that keeping every user's personal information secure is our fundamental responsibility. This privacy policy ("Policy") applies to ku988's website, mobile interface, and all related services.
The information in this policy will tell you what types of data we collect, why we collect it, how we use it, and the circumstances under which it may be shared with third parties. Your rights and our obligations are also discussed in detail here.
ku988 reserves the right to update this policy at any time. A notice will be posted on the site if changes are made, and continuing to use the site after any change will be considered acceptance of the updated policy.
Information We Collect
We collect various types of information when you register and use services on the ku988 platform. This information falls into two main categories — information you provide directly and information collected automatically.
Personal Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID or passport number (where applicable)
Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history
- Deposit and withdrawal records
Device & Technical Information
- IP address and location-related data
- Browser and operating system type
- Device identifier
- Cookies and session data
Gaming Activity Information
- Play history and betting records
- Account login time and date
- Preferred game categories
- Bonus and promotion usage information
Purpose of Data Use
ku988 uses your information only for the legitimate purposes listed below. Your information is not used for any unauthorised or unrelated purpose.
| Purpose | Description |
|---|---|
| Account Management | Completing the registration process, verifying your account, and ensuring secure login. |
| Transaction Processing | Processing deposits and withdrawals, specifically via bKash, Nagad, Rocket, Upay, and bank transfer. |
| Service Improvement | Analysing user experience to improve the quality of the platform. |
| Customer Support | Resolving your issues through support tickets and live chat. |
| Security & Fraud Prevention | Analysing data to prevent unauthorised access, fraud, and money laundering. |
| Age Verification | Ensuring that only users aged 21 or above are given access to the platform. |
| Communication | Sending notices about important updates, policy changes, or account-related matters. |
Sharing Information with Third Parties
ku988 never sells your personal information or transfers it to third parties without authorisation for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Processors & Financial Institutions
The necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and related banking institutions to process deposits and withdrawals. These institutions are governed by their own privacy policies.
Technology & Infrastructure Service Providers
The minimum necessary information is shared with trusted technology companies for server hosting, data storage, fraud detection, and cybersecurity services. These companies are bound by confidentiality agreements with us.
Legal Obligations
If ku988 is legally required to disclose information to comply with a court order, government directive, or applicable law, it will be obligated to do so. In such cases, you will be notified in advance as far as possible.
Responsible Gaming Support
In cases of gaming addiction or problematic behaviour, the necessary information may be shared with relevant support organisations for the protection of the user.
Data Security Measures
ku988 has adopted modern technical and administrative measures to keep your information secure. Our security infrastructure operates in accordance with industry standards.
SSL Encryption
All data transmitted on the site is encrypted using SSL/TLS technology, which prevents third-party access.
Firewall Protection
Our servers and databases are secured by advanced firewalls and intrusion detection systems.
Access Control
Only authorised staff have limited access to user information, strictly on a need-to-know basis.
Regular Monitoring
Regular security tests and audits are conducted to ensure the security of the system.
While we take the highest security measures, transmitting data over the internet is not entirely risk-free. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the ku988 website. Cookies are small data files stored on your device that help improve the functionality of our platform and the user experience.
Essential Cookies
These cookies are essential for the core functionality of the platform — maintaining login sessions, verifying security, and remembering preferred language and settings. Disabling these cookies may cause the site to not function properly.
Functional Cookies
These cookies remember your preferences — such as your preferred game category or display settings — so that the service is more personalised on each visit.
Analytics Cookies
These collect anonymous statistics to understand which parts of the site are used most, which helps us improve our services.
You can control or delete cookies from your browser settings. However, disabling certain cookies may limit specific features of the site.
Data Retention Period
ku988 retains your information for as long as your account is active or as needed to provide services. Even after account closure, certain information may be retained for the following reasons:
- To fulfil legal and regulatory obligations
- To maintain an audit trail of financial transactions
- For fraud prevention and investigation purposes
- As evidence for dispute resolution
Once the need for retention has ended, your information will be securely deleted or anonymised.
Your Rights
As a ku988 user, you have the following rights over your own information. To exercise these rights, you may email us at [email protected].
Right to Access Information
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request the correction or update of any inaccurate information in your records.
Right to Erasure
In certain circumstances, you have the right to request the deletion of your information, although this may not apply where legal obligations exist.
Right to Object to Processing
You have the right to object to the processing of your information for marketing or profiling purposes.
Right to Data Portability
You have the right to receive your information in a structured, machine-readable format.
Right to Restrict Processing
In some circumstances, you have the right to request that the processing of your information be temporarily restricted.
Protection of Minors' Data
ku988 is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
The ku988 platform operates for users aged 21 and above only. An age verification process is carried out at the time of registration. If a person opens an account using false information and it is later found that they are below the required age, that account will be closed immediately and the associated information will be deleted.
If a parent or legal guardian believes their child has opened an account on ku988, please email [email protected] immediately.
Policy Changes & Updates
ku988 reserves the right to change or update this privacy policy from time to time. If any significant changes are made, we will:
- Publish a notice on the website
- Notify registered users by email
- Include the effective date at the top of the policy
Continuing to use the site after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.
Contact & Complaints Resolution
If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact our support team. ku988's support team provides assistance in Bengali and English, 24 hours a day, 7 days a week.
Ways to Contact Us
24/7 Live Chat — instant support is available through the chat button on the website.
Email — [email protected] (you may write in Bengali or English)
We will make every effort to review and respond to all your privacy-related requests as promptly as possible. Adhering to a privacy policy is not just a legal obligation for ku988 — it is a way of expressing trust and respect towards our users.