Frequently Asked Questions
ku988 All Your Questions
Answered in One Place
Accounts, deposits, withdrawals, mobile use, and security — find detailed answers to everything on your mind right here.
Whether you are a new or existing player at ku988, questions come up all the time — from creating an account to withdrawing money. On this page we have organized the most frequently asked questions into five categories and provided answers: mobile use, withdrawals, account-related, deposit-related, and security & privacy. If you can't find the answer here, contact our 24/7 live chat or reach us at [email protected].
Frequently Asked Questions
Mobile Use
ku988 works smoothly on any modern smartphone or tablet — both Android and iOS. It also runs fully on desktop browsers on Windows or Mac. The site is built with a mobile-first design, so all menus and buttons are easy to tap even on smaller screens.
On Android, open ku988.lat in Chrome, tap the menu icon, and select "Add to Home screen". On iPhone, open the site in Safari, tap the share icon, and choose "Add to Home Screen". This creates an app-like shortcut so you won't have to open your browser every time.
Yes, old cached data can build up and slow pages down. In Chrome, go to Settings › Privacy and Security › Clear browsing data, check "Cached images and files", and delete them. Then reload the page. With a normal internet connection, ku988 should load quickly. If the problem continues, let us know via live chat.
All ku988 games can be played directly in a mobile browser — no separate app download needed. Open the site in Chrome or Safari, log in, and pick the game you want. The full gaming experience is available in the browser — slots, casino, sports, everything.
Withdrawals
Yes, for security reasons ku988 only sends money to a mobile wallet or bank account that is registered in your own name and matches your ku988 account. Sending to someone else's wallet is not possible. This is a necessary security measure to prevent fraud.
Withdrawal requests at ku988 typically take 30 minutes to 3 hours to complete. In most cases the money arrives sooner than that. In some cases verification may take a little longer. If there is any issue, contact us via live chat and our support team will assist you right away.
The minimum withdrawal amount at ku988 is ৳500. Requests below this amount are not processed. However, as long as your balance is sufficient, you can withdraw any amount above this limit. Contact support for more details about any restrictions.
You must meet the wagering requirement before withdrawing bonus money. For example, if you deposit ৳1,000 you receive a ৳1,500 bonus — you need to place a total of ৳15,000 in bets (10x the ৳1,500 bonus) before the bonus winnings can be withdrawn. The wagering is calculated on the bonus amount only, not on the deposit and bonus combined.
You can withdraw from ku988 via bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, etc.). For every method, the account must be registered in your own name.
Account-Related Questions
On the login page, select the "Forgot password?" option and enter your registered mobile number or email. A verification code will be sent — use it to set a new password. If you have any trouble, contact us at [email protected] or via live chat and the support team will resolve it quickly.
For a secure account, use a password of at least 8 characters — mix uppercase and lowercase letters, numbers, and special characters such as @ # $. Do not use your name or date of birth as a password. Your username is usually your mobile number or a designated login ID.
Common causes of login problems include the account being temporarily locked after too many wrong password attempts, an old browser cache, or a weak internet connection. Clear your cache and try again. If the problem persists, contact us via live chat or at [email protected] — support is available 24/7.
To register you need an active Bangladeshi mobile number and you must be at least 21 years old. Provide accurate information during registration because identity verification is required at withdrawal. A single person may not create more than one account.
As part of responsible gaming, you can request a temporary or permanent account closure at any time. Write to us via live chat or at [email protected]. Our support team will take action according to your preference.
Deposit-Related Questions
Deposits are usually credited instantly. Wait a few minutes and reload the page. If it still hasn't appeared, take a screenshot of the transaction or note the transaction ID and contact us via live chat or at [email protected]. The support team will verify and add the balance quickly.
Log in to ku988 and go to the deposit page, then select Nagad as the payment method. Send the specified amount to the Nagad number shown. When sending, include your ku988 user ID or the given reference code so the deposit can be tracked easily. Minimum deposit is ৳100.
ku988 itself does not charge any extra fee on deposits. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply a small transaction charge according to their own policy. That charge belongs to the service provider, not to ku988.
The minimum deposit amount at ku988 is ৳100 — this limit applies to all payment methods. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you must deposit at least ৳100.
Currently ku988 accepts deposits via bKash, Nagad, Rocket, Upay and bank transfer — five methods in total. All popular mobile banking services in Bangladesh are supported, making it easy and fast to deposit from any device.
Yes. On your first deposit you can receive a 150% welcome bonus of up to ৳10,000. For example, depositing ৳1,000 adds ৳1,500 in bonus, giving you a total balance of ৳2,500. A 10x wagering requirement applies to the bonus.
Security & Privacy
Under no circumstances share your OTP, bKash PIN, or Nagad PIN with anyone — ku988's support team never asks for this information. If anyone requests it by phone or message, that is a fraud attempt. Report it immediately via live chat or at [email protected].
Always make sure you are using the address ku988.lat. Check that the padlock icon (https) is visible in your browser's address bar. Avoid domains that look slightly different, such as ku988-bet.com or ku988login.net — these are fraudulent. If in doubt, ask via live chat.
ku988 protects all your personal and financial information through SSL encryption. This means that third parties cannot read your data while it is being sent or received. We do not sell or share your information with any third party. Visit our privacy policy page for more details.
Using a weak or easily guessable password puts your account at risk of being hacked. A strong password should have at least 10 characters, a mix of lowercase and uppercase letters, numbers, and symbols such as @!#. Do not use your ku988 password on other sites — keep a separate password for each account.
Log in from another device as quickly as possible and change your password. This will close the old session. At the same time, notify us at [email protected] or via live chat so our team can apply additional protection to the account. Act immediately without delay.
Still have questions? We're always ready to help
If you didn't find your answer above, speak directly with our support team. Assistance is available in Bengali and English 24 hours a day, 7 days a week.